Question 1

How to Add Product Dimensions in Shopify for Shipifi

Accepted Answer

Step 1: Go to Custom Data Settings

Log in to your Shopify Admin.
Click on Settings (bottom left corner).
Select Custom Data from the menu.
Click on Variants (since dimensions may vary per product variant).

Step 2: Create a New Custom Field

Click the "Add definition" button (top-right corner).
Set the Name as "dimension".
Under Type, choose Single Line Text.
Click Save.

Step 3: Add Dimension Data to Products

Go to Products in your Shopify Admin.
Select a product and scroll down to the Metafields section.
Find dimension and enter the values in the following format:

Width X Height X Depth

Example: **6X9X2.5** *(Width 6, Height 9, Depth 2.5)*.

Click Save.

(Refer to the attached screenshot for the correct format.)

This method ensures that the Shipifi app can pull the correct dimension data from your Shopify store.

Question 2

How to Book a Demo with Shipifi Sales

Accepted Answer

If you’re interested in learning more about Shipifi and how it can optimize your shipping workflow, you can schedule a live demo with our sales team. This tutorial will walk you through the different ways you can book a demo and contact us for further questions.

*

Option 1: Book a Demo via Calendly (Recommended)

The easiest way to book a demo is through our Calendly scheduling page.

Step-by-Step Guide:

Visit the booking page: Click here to open Calendly
Select a date and time that works best for you.
Enter your details (name, email, company, and any additional questions you may have).
Click "Confirm" to finalize your booking.
You’ll receive a confirmation email with the meeting details and a calendar invite.

👉 During the demo, our team will:

Walk you through Shipifi’s features
Show you how to use bulk shipping
Answer any questions you have about integrating Shipifi with your Shopify store

Option 2: Contact Us via Live Chat

If you have quick questions or need assistance before booking a demo, you can reach out via live chat.

How to Use Live Chat:

Look for the chat button in the bottom left corner of the Shipifi website.
Click on it to start a conversation with our support team.
Ask any questions, and our team will assist you in real time.

*

Option 3: Email Us

If you prefer email communication, you can **reach out directly

Question 3

How to Connect Your UPS Account to Shipifi

Accepted Answer

You can connect your UPS account to Shipifi and use your own negotiated UPS rates for shipping. This requires credentials from the UPS Developer Portal.

Step 1: Get Your UPS API Credentials

To connect UPS, you will need the following:

Client ID
Client Secret
Account Number (your UPS shipper account number) 📌 You can obtain these credentials by following the official UPS guide: 👉 UPS Developer Portal – Get Started If you don’t already have API credentials, you’ll need to sign up for the UPS Developer Kit and generate them.

Step 2: Log in to Shipifi

Go to [Shipifi Login]() and log in with your credentials.
Navigate to Settings → Carrier Accounts.
Click Add Carrier and select UPS.

Step 3: Enter Your UPS Account Information

Fill in the fields as shown in the setup window:

Account Label → A nickname for your account inside Shipifi (e.g., UPS Main Account or UPS Test).
Client ID → Your UPS API Client ID from the developer portal.
Client Secret → Your UPS API Client Secret from the developer portal.
Account → Your UPS Shipper Number. 💡 Note: The Account Label is important because this is the name Shipifi will display when you select UPS rates.

Step 4: Enable and Save

Toggle the Disabled switch at the top right to **Enab

Question 4

How to Book Your Shopify Order from the Shipifi Dashboard

Accepted Answer

${frame}SupademoWhen you connect your Shopify store to Shipifi, your orders automatically sync to your dashboard. You can then book shipments directly without leaving Shipifi.

Step 1: Go to the Orders Section

Log in to [Shipifi]().
In the left-hand menu, click Orders.
You’ll see a list of all your Shopify orders with their fulfillment and payment status. (screenshot of Orders page)

Step 2: Choose an Order to Ship

Find the order you want to book.
Click the Ship button in the Action column. This will open a shipment popup. (screenshot of order details popup)

Step 3: Fill in Shipment Details

In the popup window:

Confirm the From (shipper) and To (customer) addresses.
Add package details (weight, dimensions, number of packages).
Select your preferred carrier and service.
Click Get Quote to see live shipping rates.

Step 4: Book the Shipment

Review the rate and details.
Click Book Shipment.
Shipifi will automatically:
- Close the order in your dashboard.
- Add the tracking number and shipping information directly into the Shopify order notes.

Step 5: View Tracking in Shopify

Once booked:

The Shopify order will show as Fulfilled.
The tracking number and carrier details will be visible in the order timeline for your customer. *(screenshot of Shopify order with tracking inf

Question 5

How to Add Your Warehouse Packaging to Shipifi

Accepted Answer

coming soon

Question 6

How to Connect Your Own SAIA Account to Shipifi

Accepted Answer

If you have your own SAIA freight account, you can connect it to Shipifi to use your negotiated rates and book shipments directly.

Step 1: Collect Your SAIA Credentials

Before adding your account, make sure you have the following from SAIA:

User ID (SAIA-provided API username, usually an email)
Password (API password)
Account Number (your SAIA freight account number)
Rate Key (provided by SAIA to access rate quotes)
BOL Key (provided by SAIA to generate Bills of Lading) If you don’t have the API credentials or keys, contact your SAIA representative and request access to their web services.

Step 2: Log in to Shipifi

Sign in to your [Shipifi account]().
Go to Settings → Carrier Accounts.
Click Add Carrier and select SAIA.

Step 3: Enter Your SAIA Account Information

Fill in the required fields as shown in the setup window:

Account Label → A nickname for your account inside Shipifi (e.g., SAIA Main Account).
- This label is important because it will be used when you call SAIA rates inside Shipifi.
User ID → Your SAIA API username.
Password → Your SAIA API password.
Account → Your SAIA freight account number.
Rate Key → The rate key provided by SAIA.
BOL Key → The BOL key provided by SAIA. 💡 Tip: Double-check that there are no spaces before or after the

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